Training on Support Staff & Administrative Assistant

This course is designed to strengthen the competencies of support staff and administrative assistants, enabling them to play a more efficient, professional, and proactive role in organizational success. Participants will learn practical skills in office organization, communication, records management, customer service, and workplace etiquette. The training also emphasizes teamwork, problem-solving, and time management to help participants become reliable and resourceful assets in any office environment.

Duration

5 Days

Who Should Attend

• Office assistants and clerical staff

• Administrative assistants and secretaries

• Receptionists and front-desk personnel

• Junior support staff in public or private organizations

• Anyone seeking to build core administrative and office skills

Organisation Impact

• Improved efficiency in daily office operations

• Stronger internal and external communication

• Professional representation of the organization through effective support staff

• Better record-keeping and resource management

• Enhanced teamwork and collaboration in the workplace

Individual Impact

• Strengthened organizational and communication skills

• Increased confidence in handling administrative tasks

• Professional growth through improved etiquette and office management skills

• Better time and task management abilities

• Enhanced career opportunities in administration and office support roles

By the end of the course, participants will be able to:

• Organize and manage office activities effectively.

• Apply professional communication and etiquette in workplace interactions.

• Handle administrative records, supplies, and documentation efficiently.

• Deliver quality customer service and support to executives and colleagues.

• Contribute proactively to team and organizational goals.

Module 1: Fundamentals of Office Administration

• Roles and responsibilities of support staff

• Importance of professionalism and accountability

• Organizing daily office operations

• Case study: Improving efficiency through better office organization

Module 2: Communication and Interpersonal Skills

• Verbal and written communication techniques

• Telephone and email etiquette

• Active listening and teamwork support

• Case study: Resolving workplace communication challenges

Module 3: Records and Resource Management

• Basics of filing systems (manual and digital)

• Managing office supplies and stationery

• Handling confidential information responsibly

• Case study: Streamlining record-keeping for efficiency

Module 4: Customer Service and Front-Office Skills

• Reception and client interaction skills

• Managing visitors and appointments professionally

• Delivering high-quality internal and external service

• Case study: Enhancing organizational image through front-office professionalism

Module 5: Time Management and Workplace Effectiveness

• Prioritizing tasks and managing workloads

• Stress management techniques for support staff

• Contributing to a positive workplace culture

• Case study: Managing competing priorities effectively