Training on Employee Relations Best Practices

This course provides an in-depth understanding of employee relations, emphasizing communication, conflict resolution, employee engagement, and legal compliance. Through case studies and interactive discussions, participants will explore best practices and gain essential skills to create a positive workplace culture. By the end of the training, participants will be equipped with actionable strategies to foster trust, boost morale, and handle employee issues effectively.

Course Duration

5 Days

Who Should Attend

• Human Resources professionals
• Managers and team leaders
• Employee relations specialists
• Supervisors and administrators
• Anyone involved in managing or improving workplace relations

Organizational Impact

• Enhances workplace culture by fostering trust and open communication.

• Reduces employee turnover and increases retention.

• Improves compliance with labor laws and reduces risk of disputes.

• Boosts organizational productivity through engaged and motivated employees.

Personal Impact

• Develops strong communication and conflict resolution skills.

• Builds confidence in handling sensitive employee issues.

• Strengthens leadership and people management capabilities.

• Equips participants with strategies to create a supportive and engaging work environment.

By the end of the Employee Relations Best Practice course, participants will be able to:

• Consider what effective employee relations look like
• Identify the practical steps necessary to build strong employee relationships
• Review Employee Relations policies including discipline, grievance & capability
• Plan for dealing effectively with situations where employee behavior falls below the expected standard
• Identify opportunities to support team leaders and supervisors in delivering effective Employee Relations practices
• Support staff in the delivery of their job role

Module 1: Core Employee Relations Activities

• What is employee relations all about?

• Why is it important?

• The importance of having sound ER policies

• The psychological contract

• Managing conflicting interests

• Links between employee relations specialists and line managers

• Case Study: Resolving conflicts arising from misaligned expectations between management and staff

• Practical Exercise: Map and analyze a psychological contract scenario in a simulated workplace

Module 2: Practical ER Functions

• Internal communications and managing the message

• Team briefings

• Involvement, engagement, and consultation

• Dealing with sickness absence

• Conducting effective return-to-work interviews

• Providing mediation services

• Case Study: Successful mediation resolving workplace disputes

• Practical Exercise: Conduct a mock return-to-work interview and mediation session

Module 3: Dealing with ER Situations

• Can’t or won’t? – the difference between conduct and capability

• Dealing effectively with disciplinary situations

• Dealing with gross misconduct

• Dealing effectively with capability situations

• Deciding whether to suspend

• Conducting excellent investigations

• Presenting evidence at hearings

• Dealing with appeals

• Case Study: Handling a disciplinary hearing for gross misconduct

• Practical Exercise: Simulate an investigation and evidence presentation process

Module 4: Engaging Employees

• Designing effective staff surveys

• Analyzing the data and learning the lessons

• Dealing with collective disputes

• Employee recognition

• Codes of conduct and ensuring compliance

• Case Study: Using employee feedback to improve engagement and reduce disputes

• Practical Exercise: Design a staff survey and interpret the results to propose actionable strategies

Module 5: Supporting Managers, Team Leaders, and Supervisors

• Dealing with grievances

• Managers’ right to manage

• Developing a coaching style of management

• Motivating staff to perform and giving effective feedback

• Managing performance effectively

• Identifying and dealing with bullying and harassment

• Managing personal issues

• Case Study: Implementing coaching strategies to improve team performance

• Practical Exercise: Conduct a grievance handling and coaching simulation